Mercur and its sellers follow EU product-safety law, including the General Product Safety Regulation (GPSR). This page explains the safety information you'll find on listings and how to report a concern.
Safety information on listings
Under the GPSR, listings show the information needed to use a product safely: the manufacturer's name and address, the EU responsible person where the manufacturer is outside the EU, warnings, and safety instructions. Sellers are responsible for keeping this accurate for the products they list, and Mercur requires it before a listing can go live.
Energy labels
Appliances and electronics that require an EU energy label (for example fridges, washing machines, TVs) show the energy class and a link to the product information sheet on the listing, so you can compare running costs before you buy.
Reporting a safety concern
Report a safety concern at safety@kontiq.com, or open the affected order in your orders and use the report option.